Question 1

How quickly can you reach my location in Pune?

Accepted Answer

For most areas we cover (Kondhwa, Wanwadi, Undri, NIBM Road, Camp and nearby), we offer same-day service and can typically be on-site within 60–90 minutes for emergency calls.

Question 2

Do you service all AC brands?

Accepted Answer

Yes — our technicians are trained on all major brands including Daikin, LG, Voltas, Samsung, Hitachi, Blue Star, and Carrier, across split, cassette, ductable, and VRF systems.

Question 3

What's included in an Annual Maintenance Contract (AMC)?

Accepted Answer

Our AMC plans include scheduled preventive servicing, filter cleaning, gas pressure checks, priority emergency response, and discounted spare parts. Ask us for a plan tailored to your number of units.

Question 4

Do you provide a written quote before starting work?

Accepted Answer

Always. We diagnose the issue first and share a transparent, itemized quote for your approval before any repair or installation begins.

Question 5

Is there a warranty on repairs or installations?

Accepted Answer

Yes, all our repair and installation work is covered by a service guarantee. Ask your technician for the specific warranty period for your job.

Question 6

What AC brands do you service?

Accepted Answer

We service all major brands including Daikin, LG, Voltas, Samsung, Hitachi, Blue Star, Carrier, Panasonic, and Godrej — across split, cassette, ductable, and VRF/VRV systems.

Question 7

Do you offer same-day AC installation?

Accepted Answer

In most cases, yes — if the unit is available and the installation site is straightforward. We'll confirm timing when you request a quote.

Question 8

What's the difference between AMC and a one-time service?

Accepted Answer

A one-time service is a single visit you book as needed. An AMC (Annual Maintenance Contract) includes multiple scheduled visits per year, discounted parts, and priority booking — usually more cost-effective if you have 2+ units or want predictable costs.

Question 9

Do you service commercial and industrial AC systems?

Accepted Answer

Yes — we regularly service offices, retail showrooms, restaurants, and industrial sites, including VRF/VRV systems and heavy-duty industrial AC units.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, UPI, and bank transfer. Payment is due on completion of service unless you're on an AMC with agreed billing terms.

Question 11

Do you buy or take away old AC units?

Accepted Answer

Yes, we buy and sell used air conditioners as part of our services — ask us for a valuation if you're upgrading and want to sell your old unit.

Question 12

How long does a typical AC installation take?

Accepted Answer

A standard split AC installation usually takes 1.5–2.5 hours depending on piping distance and site conditions. Cassette, ductable, and VRF installations take longer and are quoted individually after a site visit.

Question 13

Is there a warranty on repairs and parts?

Accepted Answer

Yes, our workmanship is covered by a service guarantee, and genuine parts carry the manufacturer's own warranty. Ask your technician for the specific terms on your job.

Question 14

Can I get a quote without an on-site visit?

Accepted Answer

For simple jobs (gas charging, routine service) we can often give a starting estimate over WhatsApp or phone, but the final quote is confirmed after diagnosis since issues can vary once we inspect the unit.

Question 15

What safety precautions do your technicians follow?

Accepted Answer

Our technicians use proper tools and safety gear for electrical and refrigerant handling, follow manufacturer installation guidelines, and test the unit after every job before considering it complete.

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